Shipping Policy
Shipping Policy
Order Processing
All orders are processed and dispatched within 1–2 business days after payment has been confirmed, and please note that orders are not processed or shipped on weekends or holidays. During periods of high order volume, processing may take an additional day or two, and if this happens we will notify you by email of any significant delay.
Shipping Times
Once your order has been dispatched, international delivery typically takes between 7–12 business days to arrive, though this is an estimate rather than a guarantee, since actual delivery times can vary depending on your location, customs processing, and local courier conditions.
Shipping Costs
Shipping charges for your order will be calculated and displayed at checkout, so you'll always know the exact cost before completing your purchase.
Order Tracking
As soon as your order ships, you will receive a confirmation email containing a tracking number so that you can follow its progress until it arrives.
Customs, Duties, and Taxes
Please be aware that [Your Store Name] is not responsible for any customs fees, import duties, or taxes that may be charged by your country, as these charges are determined by your local customs office and remain the responsibility of the customer. We recommend checking with your local authorities before placing an order if you have concerns about additional charges.
Delays
From time to time, shipments may be delayed due to customs processing, weather conditions, carrier issues, or other circumstances outside of our control, and we sincerely appreciate your patience should this occur.
Lost or Missing Packages
If your order has not arrived within the estimated delivery window, please contact us at [support email] so that we can look into the matter with the shipping carrier on your behalf.
Incorrect Shipping Addresses
We encourage you to double-check your shipping address carefully before completing checkout, as we are not responsible for orders sent to an incorrectly provided address. However, if you notice a mistake shortly after placing your order, please reach out to us right away at [support email] and we will do our best to correct it before dispatch.
Contact Us
If you have any questions at all about your order or about this shipping policy, please don't hesitate to contact us at sales@shoplevana.com or visit us at shoplevana.com.